Shipping Policy
Thank you for choosing LOCOM (accessible via www.locom.shop). This Shipping Policy serves as the definitive legal framework outlining logistics, fulfillment protocols, and precise delivery commitments for all consumer orders bound for the United States. LOCOM is strictly owned and managed by PATHWAY SUPPORT NETWORK PTY LTD (ACN: 697 478 461). We are committed to transparency, operational efficiency, and eliminating hidden delivery fees.
1. Unconditional Free Shipping Across the United States
LOCOM proudly provides continuous, site-wide Free Standard Shipping ($0.00) for all consumer orders shipped to valid residential, commercial, or postal addresses within the United States. There are no minimum purchase requirements, no tier-based membership obligations, no regional surcharges for remote domestic ZIP codes, and absolutely no surprise freight fees added during the checkout workflow. The price displayed at checkout is your final absolute financial consideration.
2. Structured Logistics Timelines & Fulfillment Matrix
To facilitate immediate, error-free data extraction by global merchant crawlers and ensure absolute informational clarity for our consumers, our operational timelines are standardized in the authoritative reference matrix below:
| Logistics Phase | Official Service Standard | Operational Parameters |
|---|---|---|
| Order Cut-off Time | 5:00 PM (EST) — Eastern Standard Time | Orders authorized after this matrix deadline commence processing on the next business day. |
| Order Handling Time | 1 to 3 Business Days | Fulfillment operations run Monday through Friday. Includes security clearance and quality checks. |
| Shipping Transit Time | 7 to 13 Business Days | Physical cross-continental movement and final-mile delivery to your specified destination. |
| Total Delivery Window | 8 to 16 Business Days | The complete integrated time elapsed from immediate purchase validation to doorstep delivery. |
| Shipping Cost | $0.00 (Absolute Free Shipping) | Applies site-wide across all product catalogs with zero hidden entry constraints. |
3. Courier Networks and Real-Time Electronic Tracking Integration
LOCOM coordinates final-mile deliveries with premier tier-one delivery institutions, primarily including the United States Postal Service (USPS), UPS, FedEx, and certified regional postal networks. Within 24 hours of your package being scanned at our carrier sorting hub, an automated transit notification email containing a unique Tracking Number and an integrated live tracking hyperlink will be transmitted to your profile. You maintain the ability to track your parcel's geographical trajectory 24/7 through our system.
4. Specific Delivery Address Restrictions (P.O. Boxes & Military Zones)
To maintain our strict adherence to the transit timelines specified in Section 2, please observe our destination boundaries:
- P.O. Box Deliveries: Standard shipping to physical Post Office Boxes is fully supported via the United States Postal Service (USPS). However, tracking updates may experience secondary structural integration latencies at local distribution centers.
- APO/FPO/DPO Military Addresses: While LOCOM proudly serves our military personnel, shipments routed to overseas military bases or diplomatic post offices naturally require secondary sorting via the military postal system. Consequently, these destinations are exempt from our standard 7-to-13 business days timeline and can require up to 20 business days for complete delivery.
5. Explicit Address Accuracy and Modification Parameters
The consumer holds sole, non-delegable responsibility for inputting completely accurate, functional, and carrier-verifiable address fields during checkout (including correct suite, apartment, room numbers, and matching ZIP codes). Address modification requests can only be validated within 6 hours of purchase by contacting support@locom.shop. Once a package has been officially processed, manifested, or loaded onto carrier vehicles, routing cannot be changed. LOCOM and PATHWAY SUPPORT NETWORK PTY LTDcannot be held liable for packages marked as undeliverable, returned-to-sender, or permanently lost due to erratic address inputs.
6. Missing, Stolen, or Logistically Disputed Deliveries
If your real-time electronic tracking summary explicitly states that your package was "Delivered," yet you cannot physically locate the item on your property, you must execute the following preliminary checks: search secondary porch drop-off locations, verify with household co-residents, check with building property management, or consult neighbors. If the package remains completely unrecovered after 3 business days from the stated delivery timestamp, please contact support@locom.shop.
Our dedicated logistics division will open an official carrier trace investigation to audit GPS coordinates at the point of delivery. If the carrier confirms the package was lost in transit or misrouted due to logistical error, we will dispatch an identical replacement product or execute a 100% full refund immediately.
7. Force Majeure & Exceptional Logistics Delays
While LOCOM maintains strict compliance with our stated timelines, abnormal external events beyond our reasonable sphere of control—including severe meteorological catastrophes, regional customs backlogs, national labor strikes, global pandemic restrictions, or severe civil supply chain disruptions—may naturally prolong transit times. Under such rare scenarios, our team will maintain active daily email updates with affected consumers, ensuring total informational clarity.