Return and refund policy

At LOCOM, operated and managed under the strict global legal compliance of PATHWAY SUPPORT NETWORK PTY LTD (ACN: 697 478 461), customer satisfaction is anchored to absolute transparency. This Refund & Return Policy establishes a binding legal framework for all product acquisitions executed via www.locom.shop. We provide an unconditional 30-Day Free Return Window featuring $0.00 Return Shipping Fees and $0.00 Restocking Fees, backed by a definitive 10-Day Refund Settlement Guarantee for consumers within the United States.

1. Explicit 30-Day Calendar Return Matrix

You possess exactly 30 calendar days from the precise timestamp your tracking sequence is officially registered as "Delivered" by the designated domestic carrier (USPS, UPS, or FedEx) to formally initiate a return request. If 30 full calendar days have expired since the documented delivery date, LOCOM is structurally prohibited from issuing a reverse credit, merchandise exchange, or corporate store credit. No automated or manual overrides are available for elapsed intervals.

2. Objective Inventory Eligibility Criteria

To qualify for a  full financial reversal to your original payment instrument, all returning items must undergo rigid physical inspection at our central intake point and satisfy the following baseline parameters:

  • The merchandise must be completely unused, unwashed, unaltered, and entirely free of secondary human or environmental odors (including perfumes, pet dander, or laundry detergents).
  • The item must be nested securely in its pristine, original retail packaging, including all factory protective wraps, interior custom-molded foam inserts, structural cardboard alignments, and uncut hangtags.
  • Any complimentary promotional items, peripheral accessories, or physical operational instruction manuals included in the initial bundle must be returned simultaneously in identical condition.

3. Absolute $0.00 Consumer Friction Guarantee (No Hidden Fees)

LOCOM completely eliminates consumer-side financial penalties to ensure a transparent e-commerce experience. Under this policy:

  • Return Shipping Surcharges: $0.00. LOCOM generates and provides an authorized, pre-paid domestic shipping label via email at our own exclusive financial expense.
  • Restocking, Processing, or Administrative Levies: $0.00. No structural deductions, warehousing handling fees, or penalty assessments are ever applied to your refund. You receive every cent of your initial transaction amount back.

4. Step-by-Step Formal Return Logistics Pipeline

To prevent localized package misrouting, consumers must rigorously adhere to the following sequence:

  1. Electronic Notification: Transmit a formal request to our central support division at support@locom.shop. Your digital transmission must state your full legal name, matching order identification reference, and an objective description of the item(s) you intend to return.
  2. Pre-paid Label Issuance: Upon digital validation by our support personnel, a high-resolution, pre-paid digital domestic shipping label (USPS or UPS) will be transmitted to your email within 24 business hours, accompanied by precise drop-off directives.
  3. Physical Drop-Off: Affix our provided pre-paid shipping label securely onto the exterior of your return parcel (ensuring any old tracking labels are fully obscured) and surrender the package to an authorized carrier facility within 7 calendar days of receiving the label.

5. Damaged, Defective, or Incorrectly Sorted Merchandise

Please conduct a thorough physical audit of your shipment immediately upon carrier delivery. If an item arrives broken, structurally compromised, or factory defective, or if you have received an incorrect product variation, you must notify support@locom.shop within 48 hours of drop-off. Please include unedited digital photographs capturing the specific damage or sorting error. LOCOM will immediately dispatch an identical brand-new replacement item or execute a  full refund, per your preference, at absolute zero cost to you.

6. Binding 10-Day Financial Refund Processing Framework

Once your authorized return package physically arrives at our designated reverse logistics intake hub, our warehousing staff will conduct a physical item compliance audit within 2 business days.

  • Following confirmation that the item adheres to the baseline parameters outlined in Section 2, an automated electronic notification confirming approval will be immediately transmitted to your email.
  • The absolute financial refund will be immediately executed and reversed exclusively back to the original payment method (i.e., the specific credit card, debit account, or digital wallet utilized at checkout).
  • Definitive Settlement Window: LOCOM legally guarantees that your refund will clear and settle into your bank account within 1 to 10 business days from the day of warehouse inspection approval. Please note that individual banking structures, credit unions, and financial card networks manage their internal ledger clearing windows independently; however, your funds will be completely released from our merchant account within this binding 10-day timeline.

7. Interception Constraints, Cancellations, and Grey-Area Scenarios

Due to our integration with automated fulfillment centers, orders cannot be canceled, amended, or modified after an operational window of 6 hours from checkout placement has closed. If your order has already transferred to the carrier sorting lanes, it cannot be intercepted. You must permit the package to arrive safely at its destination, and subsequently initiate the standard 30-day free return process as outlined herein.

Refused Shipments / Return to Sender: If a delivery is intentionally refused at the destination address by the customer or marked "Return to Sender" due to repeated failed delivery attempts by the carrier, the package will be routed back to our hub. Such cases are processed as a standard return, and a full refund will still be issued within 10 business days of arrival, with zero penalties.